Retail Growth Leader: Customer Experience & Ops

Michaels Stores; Carmel (IN); Presencial; USD 52.000 - 86.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) with employer match

Medical insurance

Dental insurance

Vision insurance

Employee discounts

Descripción de la vacante

Michaels Stores in the Indianapolis area is seeking a Sales Manager who leads a high-performing selling culture across the store, driving sales and delivering an engaging customer experience.

You will oversee front-end and service operations, coach teams, and ensure adherence to brand standards, SOPs, and operational expectations while supporting omni-channel initiatives such as BOPIS and Same Day Delivery.

Formación

• 3+ years retail leadership experience.

Responsabilidades

• Lead front-end and service operations, ensuring selling behaviors and brand standards.
• Coach team to deliver customer-focused service and achieve KPIs.
• Provide Manager-on-Duty coverage and maintain floor leadership during shifts.
• Oversee POS and Self-Checkout usage for smooth transactions.
• Drive omni-channel capabilities (BOPIS, Same Day Delivery) and efficiency.
• Train and develop team members through structured onboarding and ongoing coaching.

Descripción del empleo

Michaels Stores in the Indianapolis area is seeking a Sales Manager who leads a high-performing selling culture across the store, driving sales and delivering an engaging customer experience.

You will oversee front-end and service operations, coach teams, and ensure adherence to brand standards, SOPs, and operational expectations while supporting omni-channel initiatives such as BOPIS and Same Day Delivery.