Store Sales Leader & Customer Experience Coach

Michaels; Indianapolis (IN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Medical coverage

Dental & Vision

Employee discounts

Job summary

Michaels is seeking a Retail Sales Lead in Indianapolis for a full-time role. You will help lead the store’s selling culture, oversee front-end and service operations, and coach the team to achieve KPIs and exceptional customer experiences.

You will manage POS operations, guide in-store programs, and support omni-channel services like BOPIS and Same Day Delivery while ensuring adherence to SOPs and brand standards.

Qualifications

• Minimum 3+ years of retail leadership experience.
• Ability to coach team and drive sales.
• Strong customer service and operational excellence.

Responsibilities

• Assist Store Manager in leading and managing SOPs and company programs.
• Ensure execution of policies and standards; maintain store conditions and results.
• Model and coach customer experience and selling behaviors to drive conversion and satisfaction.
• Provide Manager-on-Duty coverage and maintain floor leadership and service standards.
• Oversee POS and Self-Checkout usage for smooth transactions.
• Manage events (e.g., Birthday Balloon) and in-store programs.
• Encourage enrollment in Loyalty Rewards and protection offerings.
• Drive omni-channel services such as BOPIS and Same Day Delivery.
• Support framing operations and Knit & Sew Shop activities where applicable.
• Train and develop team members through onboarding and ongoing skill-building.
• Maintain Asset Protection practices to reduce shrink.

Skills

Retail leadership

Customer service

Coaching

Sales-driven

Tools

POS systems

Self-Checkout

Job description

Michaels is seeking a Retail Sales Lead in Indianapolis for a full-time role. You will help lead the store’s selling culture, oversee front-end and service operations, and coach the team to achieve KPIs and exceptional customer experiences.

You will manage POS operations, guide in-store programs, and support omni-channel services like BOPIS and Same Day Delivery while ensuring adherence to SOPs and brand standards.