Store Sales Manager - Customer Experience & Ops

Michaels; Henderson (KY); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, vision coverage

Tuition assistance

Job summary

Michaels is seeking a Sales Manager to lead a high-performing store team in the Brownsburg, IN area. You will drive sales results, coach for exceptional customer experience, and ensure adherence to SOPs and company programs across front-end and service operations.

The role emphasizes developing team capabilities, managing day-to-day operations, and delivering strong omni-channel and in-store experiences for customers, while supporting loyalty programs and protection offerings where applicable.

Qualifications

• 3+ years retail leadership experience.
• Ability to coach and develop team members for strong performance.
• Strong focus on customer experience and selling behaviors.

Responsibilities

• Assist Store Manager in leading SOP adherence and company programs.
• Ensure execution of policies and store standards.
• Model and coach customer experience and selling behaviors to drive conversion.
• Provide Manager-on-Duty coverage and maintain floor leadership.
• Oversee front-end operations, POS usage, and omni-channel services.
• Train and develop team through onboarding and ongoing skill-building.

Skills

Retail leadership

Customer service coaching

POS proficiency

Team development

Operational excellence

Tools

POS systems

Self-Checkout

Job description

Michaels is seeking a Sales Manager to lead a high-performing store team in the Brownsburg, IN area. You will drive sales results, coach for exceptional customer experience, and ensure adherence to SOPs and company programs across front-end and service operations.

The role emphasizes developing team capabilities, managing day-to-day operations, and delivering strong omni-channel and in-store experiences for customers, while supporting loyalty programs and protection offerings where applicable.