Store Sales Leader: Elevate Customer Experience & Results

Michaels; Fenton (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee discounts

Partner discount programs

401(k) with employer match

Medical, dental, and vision benefits

Tuition assistance

Job summary

Michaels is hiring a Sales Manager to lead a high-performing team at our store in the United States. You will oversee front-end operations, drive customer-centric selling, and coach staff to meet store KPIs while maintaining brand standards.

The role emphasizes service excellence, process compliance, and efficient day-to-day execution. The position requires strong leadership, coaching, and a track record of achieving sales goals in a retail environment.

Qualifications

• 3+ years retail leadership experience.
• Strong customer-service orientation and coaching skills.
• Ability to lead a front-end team and drive selling behaviors.

Responsibilities

• Lead and coach store team to deliver strong sales, service, and SOP adherence.
• Oversee front-end and service operations to ensure brand standards and KPIs.
• Coach and develop team members through onboarding and ongoing training.
• Ensure accurate POS and Self-Checkout usage and seamless omni-channel fulfillment.
• Drive loyalty program enrollment and customer retention initiatives.

Skills

Retail leadership

Education

3+ years retail leadership experience

Job description

Michaels is hiring a Sales Manager to lead a high-performing team at our store in the United States. You will oversee front-end operations, drive customer-centric selling, and coach staff to meet store KPIs while maintaining brand standards.

The role emphasizes service excellence, process compliance, and efficient day-to-day execution. The position requires strong leadership, coaching, and a track record of achieving sales goals in a retail environment.