Store Sales Leader: Elevate Customer Experience & Results

Michaels Stores; Virginia (MN); On-site; USD 50,000 - 70,000; Full time

Job summary

Michaels Stores is seeking a Sales Manager to drive sales and ensure an engaging customer experience. This role involves overseeing front-end and service operations while coaching team members and achieving sales KPIs.

Ideal candidates should have at least 3 years of retail leadership experience, along with a commitment to maintaining company standards and enhancing customer satisfaction. The position requires effective communication and operational excellence.

Qualifications

• 3+ years of retail leadership experience required.
• Ability to coach team members effectively.
• Strong understanding of customer service best practices.

Responsibilities

• Lead and manage adherence to SOPs and Company programs.
• Model and coach best-in-class Customer Experience.
• Train, coach, and develop team members.

Skills

Retail leadership experience

Customer experience management

Sales coaching

Operational excellence

Job description

Michaels Stores is seeking a Sales Manager to drive sales and ensure an engaging customer experience. This role involves overseeing front-end and service operations while coaching team members and achieving sales KPIs.

Ideal candidates should have at least 3 years of retail leadership experience, along with a commitment to maintaining company standards and enhancing customer satisfaction. The position requires effective communication and operational excellence.