Retail Sales Leader: Elevate Customer Experience & Results

Michaels Stores; Phoenix (AZ); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Tuition assistance

Job summary

The Michaels Companies, Inc. is seeking a Sales Manager to lead a high-performing store team, drive sales results, and deliver an engaging customer experience. You’ll oversee front-end operations, coaching, and daily execution to meet KPIs.

Responsibilities include SOP adherence, customer-centric coaching, MOD coverage, and omni-channel service, including BOPIS and delivery. Night/weekend shifts are possible.

Qualifications

• 3+ years retail leadership experience.
• Assist in leading SOPs and company programs.
• Model customer experience and selling behaviors.

Responsibilities

• Lead and champion selling culture and brand standards across the store.
• Provide MOD coverage and ensure floor leadership and service standards.
• Drive omni-channel service including BOPIS and Same Day Delivery.

Skills

Retail leadership

Customer service

Team coaching

Tools

POS systems

Self-Checkout systems

Job description

The Michaels Companies, Inc. is seeking a Sales Manager to lead a high-performing store team, drive sales results, and deliver an engaging customer experience. You’ll oversee front-end operations, coaching, and daily execution to meet KPIs.

Responsibilities include SOP adherence, customer-centric coaching, MOD coverage, and omni-channel service, including BOPIS and delivery. Night/weekend shifts are possible.