Store Sales Leader - Elevate Customer Experience & KPIs

Michaels; Millbury (MA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Tuition assistance

Job summary

Michaels is seeking a Sales Manager in Millbury, MA to lead front-end operations and customer-focused selling. You will coach teams, ensure brand standards, and drive omni-channel service, including BOPIS and delivery. The role requires strong leadership and a passion for a high-performing store culture.

You will oversee POS use, training, and daily execution of store programs, aiming for sales growth and exceptional customer experience across departments.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Assist Store Manager in leading SOPs & company programs.
• Ensure adherence to policies and store standards.
• Coach customer-experience & selling behaviors for higher conversion.

Skills

Retail leadership

Customer service

POS operations

Tools

POS systems

Job description

Michaels is seeking a Sales Manager in Millbury, MA to lead front-end operations and customer-focused selling. You will coach teams, ensure brand standards, and drive omni-channel service, including BOPIS and delivery. The role requires strong leadership and a passion for a high-performing store culture.

You will oversee POS use, training, and daily execution of store programs, aiming for sales growth and exceptional customer experience across departments.