Store Sales Leader: Elevate Customer Experience

Michaels Stores; Saint Petersburg (FL); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Employee Assistance Program

Medical, dental, and vision coverage

Tuition assistance

Adoption assistance

Voluntary insurance options

Job summary

Michaels Stores in the Tampa area seeks a Sales Manager to lead a high-performing selling culture, drive strong sales results, and deliver an engaging customer experience. You will oversee front-end operations, coach the team, enforce SOPs, and ensure brand standards and operational excellence.

Responsibilities include MOD coverage, POS operations, loyalty program promotion, and omni-channel services like BOPIS and Same Day Delivery, with emphasis on a consistent customer journey across

Qualifications

• 3+ years retail leadership experience.
• Ability to coach and develop team members.
• Customer-focused leadership with strong communication.

Responsibilities

• Lead and manage SOPs and Company programs to ensure compliance.
• Model exceptional Customer Experience and selling behaviors.
• Provide MOD coverage and maintain floor leadership and service standards.
• Oversee POS, Self-Checkout, and omni-channel order fulfillment.
• Drive loyalty program enrollment and protect assets.
• Coach staff across departments and support franchise-wide initiatives.

Skills

Retail leadership

Customer service

Coaching

Tools

POS systems

Self-Checkout

Job description

Michaels Stores in the Tampa area seeks a Sales Manager to lead a high-performing selling culture, drive strong sales results, and deliver an engaging customer experience. You will oversee front-end operations, coach the team, enforce SOPs, and ensure brand standards and operational excellence.

Responsibilities include MOD coverage, POS operations, loyalty program promotion, and omni-channel services like BOPIS and Same Day Delivery, with emphasis on a consistent customer journey across