Store Sales Leader: Elevate Customer Experience & Operations

Michaels Stores; Grand Rapids (MI); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Employee discount

401(k) with employer match

Medical/dental/vision coverage

Job summary

Michaels Stores in Grand Rapids is seeking a Sales Manager to lead a high-performing selling culture, drive sales results and an engaging customer experience. You will oversee front-end and service operations, ensure brand standards and SOPs are followed, and coach staff to excel in daily execution.

The role requires 3+ years of retail leadership, strong coaching, and the ability to manage omni-channel services like BOPIS, Same Day Delivery, and loyalty enrollment.

Qualifications

• 3+ years of retail leadership experience.
• Experience coaching teams to deliver customer-focused service.
• Ability to manage front-end and service operations.

Responsibilities

• Lead and coach teams to meet sales and service KPIs.
• Oversee POS and Self-Checkout operations.
• Support BOPIS and Same Day Delivery processes.
• Drive loyalty program enrollment and customer retention.
• Ensure store conditions and SOP compliance.

Skills

Retail leadership

Customer service coaching

Team leadership

Tools

POS systems

Self-Checkout

Job description

Michaels Stores in Grand Rapids is seeking a Sales Manager to lead a high-performing selling culture, drive sales results and an engaging customer experience. You will oversee front-end and service operations, ensure brand standards and SOPs are followed, and coach staff to excel in daily execution.

The role requires 3+ years of retail leadership, strong coaching, and the ability to manage omni-channel services like BOPIS, Same Day Delivery, and loyalty enrollment.