Retail Sales Leader: Customer Experience & Growth

Michaels Stores; Flint (MI); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Employee discounts

Benefits summary

Professional development

Job summary

Michaels Stores in Flint, MI is seeking a Sales Manager to lead selling culture and customer experience across the store. You will oversee front-end and service operations, coach teams, and ensure adherence to SOPs and brand standards.

The role requires 3+ years of retail leadership, with a focus on driving sales KPIs and delivering an engaging customer experience across omnichannel services like BOPIS and Same Day Delivery.

Qualifications

• 3+ years retail leadership experience.
• Ability to coach and develop team across departments.
• Strong customer-focused coaching and selling behaviors.

Responsibilities

• Lead store operations and champion SOPs and company programs.
• Ensure execution of policies and standards with accountability for store results.
• Model and coach customer experience and selling behaviors to drive conversion and satisfaction.
• Provide Manager-on-Duty coverage and maintain floor leadership.
• Oversee POS and Self-Checkout operations for smooth transactions.
• Promote and enroll customers in the Loyalty Rewards Program.

Skills

Retail leadership

Customer experience

Team coaching

Tools

POS systems

Self-Checkout systems

Job description

Michaels Stores in Flint, MI is seeking a Sales Manager to lead selling culture and customer experience across the store. You will oversee front-end and service operations, coach teams, and ensure adherence to SOPs and brand standards.

The role requires 3+ years of retail leadership, with a focus on driving sales KPIs and delivering an engaging customer experience across omnichannel services like BOPIS and Same Day Delivery.