Store Sales Leader - Customer Experience & Growth

Michaels Stores; Southfield (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

Michaels Stores is looking for a Sales Manager in Southfield, MI, dedicated to promoting a high-performing selling culture. This role oversees front-end and service operations to drive sales and customer satisfaction, while training and developing team members. Ideal candidates should have over 3 years of retail leadership experience and be able to work dynamically in a customer-centric environment.

Responsibilities include ensuring compliance with Company policies, managing store operations, and driving engagement through various sales programs.

Qualifications

• 3+ years retail leadership experience is required.
• Ability to move throughout the store and lift 25-50 pounds.
• Experience in managing customer interactions in a fast-paced environment.

Responsibilities

• Lead and manage adherence to Company programs and SOPs.
• Drive conversion and customer satisfaction through best-in-class selling behaviors.
• Train and develop team members for operational excellence.

Skills

Retail leadership experience

Customer Experience

Coaching and Development

Job description

Michaels Stores is looking for a Sales Manager in Southfield, MI, dedicated to promoting a high-performing selling culture. This role oversees front-end and service operations to drive sales and customer satisfaction, while training and developing team members. Ideal candidates should have over 3 years of retail leadership experience and be able to work dynamically in a customer-centric environment.

Responsibilities include ensuring compliance with Company policies, managing store operations, and driving engagement through various sales programs.