Store Sales Leader: Elevate Customer Experience & Growth

The Michael's Companies; Cambridge (MA); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Tuition assistance

Employee discounts

Job summary

The Michaels Companies is seeking aSales Manager in the BOS-CAMBRIDGE area to lead a high-performing selling culture and deliver strong sales while ensuring an engaging customer experience. This role oversees front-end operations, coaching, and adherence to SOPs to meet brand standards.

You will drive KPIs through customer-focused leadership, maintain daily execution, and provide MOD coverage, ensuring smooth transactions and omni-channel service across the store.

Qualifications

• Minimum Type of Experience Required: 3+ years retail leadership experience.
• Ability to lead front-end and service operations with strong selling behaviors.
• Proven track record delivering strong sales and customer satisfaction.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Oversee front-end and service operations to ensure brand standards and SOPs.
• Drive KPIs through coaching, daily execution, and customer-focused leadership.
• Provide MOD coverage and maintain floor leadership and operational continuity.

Skills

Retail leadership

Customer experience coaching

Operational excellence

Job description

The Michaels Companies is seeking aSales Manager in the BOS-CAMBRIDGE area to lead a high-performing selling culture and deliver strong sales while ensuring an engaging customer experience. This role oversees front-end operations, coaching, and adherence to SOPs to meet brand standards.

You will drive KPIs through customer-focused leadership, maintain daily execution, and provide MOD coverage, ensuring smooth transactions and omni-channel service across the store.