Retail Sales Leader: Customer Experience & Ops Champion

Michaels; Hanover (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Tuition assistance

Job summary

Michaels is seeking a Sales Manager for the Hanover, MA store to lead a high-performing selling culture and drive strong sales results. You will oversee front-end operations, customer experience, and day-to-day store execution.

Responsibilities include coaching teams, ensuring policy compliance, managing POS and omni-channel initiatives, and promoting the Loyalty Rewards program. The role requires leadership and a focus on operational excellence.

Qualifications

• 3+ years retail leadership experience.
• Ability to supervise front-end and service operations.
• Willingness to work nights, weekends and early mornings.

Responsibilities

• Lead store sales and service to drive KPIs and customer satisfaction.
• Coach team on customer experience and selling behaviors.
• Oversee front-end operations and POS/self-checkout systems.
• Drive Loyalty Rewards enrollment and program adoption.
• Provide Manager-on-Duty coverage and store leadership.
• Ensure BOPIS and Same Day Delivery execution.

Skills

Retail leadership

Customer experience

Coaching

POS systems

Operational standards

Tools

POS systems

Self-Checkout

Job description

Michaels is seeking a Sales Manager for the Hanover, MA store to lead a high-performing selling culture and drive strong sales results. You will oversee front-end operations, customer experience, and day-to-day store execution.

Responsibilities include coaching teams, ensuring policy compliance, managing POS and omni-channel initiatives, and promoting the Loyalty Rewards program. The role requires leadership and a focus on operational excellence.