Store Sales Leader: Customer Experience & Operations

The Michael's Companies; Northborough (MA); On-site; USD 45,847,000 - 63,612,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Job summary

The Michaels Companies, Inc. in Northborough, MA is seeking a Sales Manager to lead a high-performing selling culture, drive sales KPIs, and oversee front-end and service operations.

The role emphasizes customer experience, coaching, and daily execution of brand standards. You will provide Manager-on-Duty coverage, ensure efficient POS usage, champion loyalty programs, and oversee events like in-store programs and Knit & Sew Shop initiatives.

Qualifications

• 3+ years retail leadership experience.
• Ability to stand for long periods and move throughout the store.
• Experience using POS and Self-Checkout systems.

Responsibilities

• Assist Store Manager in enforcing SOPs and company programs.
• Lead customer experience and selling behaviors to drive conversion.
• Provide Manager-on-Duty coverage and maintain floor leadership.

Skills

Retail leadership

Customer coaching

POS & Self-Checkout

Tools

POS systems

Self-Checkout systems

Job description

The Michaels Companies, Inc. in Northborough, MA is seeking a Sales Manager to lead a high-performing selling culture, drive sales KPIs, and oversee front-end and service operations.

The role emphasizes customer experience, coaching, and daily execution of brand standards. You will provide Manager-on-Duty coverage, ensure efficient POS usage, champion loyalty programs, and oversee events like in-store programs and Knit & Sew Shop initiatives.