Store Sales Leader: Elevate Customer Experience

Warby Parker; Hopkins (MN); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

401(k)

Free eyewear

Employee Stock Purchase Plan

Paid time off

Job summary

Warby Parker is seeking a service-oriented Sales Manager to support a team of Retail Advisors in creating exceptional glasses-shopping experiences. You will engage with customers, contribute to process improvements, and lead a team through daily operations and shifts.

Ideal candidates have 1+ year in retail management, strong interpersonal skills, and a proactive, entrepreneurial spirit. This is a full-time, in-store role focusing on service excellence in a fast-paced environment.

Qualifications

• 1+ year in a management role within retail.
• Strong customer service and interpersonal skills.
• Experience leading a team in a complex, customer-focused retailer.

Responsibilities

• Communicate Warby Parker's values and brand philosophy to customers.
• Own troubleshooting for the point-of-sale system.
• Oversee the store's inventory management procedures.
• Develop processes to improve customer service and shopping experience.
• Lead daily scheduling and open/close the store.

Skills

Retail management

Customer service

Interpersonal skills

Team leadership

Sales/ops experience

Self-starter

Learning mindset

Positive attitude

Compliance awareness

Job description

Warby Parker is seeking a service-oriented Sales Manager to support a team of Retail Advisors in creating exceptional glasses-shopping experiences. You will engage with customers, contribute to process improvements, and lead a team through daily operations and shifts.

Ideal candidates have 1+ year in retail management, strong interpersonal skills, and a proactive, entrepreneurial spirit. This is a full-time, in-store role focusing on service excellence in a fast-paced environment.