Store Sales Manager - Elevate Customer Experience

Warby Parker; New York (NY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Paid sick leave

Retirement savings plan (401(k))

Paid Holidays

Vacation days per year

Employee Stock Purchase Plan

Parental leave

Short-term disability

Free eyewear

Job summary

Warby Parker is seeking a service-oriented Sales Manager to lead a team of Retail Advisors, driving exceptional glasses-shopping experiences and upholding brand values.

You will own store processes, participate in special projects, and help drive performance while collaborating with store leaders and partners across the business. This full-time role is based in New York, offering a competitive base and variable compensation along with strong benefits.

Qualifications

• Retail management experience of 1+ year.
• Strong interpersonal and customer-facing skills.
• Experience in sales or operations at a customer-focused retailer.

Responsibilities

• Communicate brand values to customers.
• Own troubleshooting for the point-of-sale system.
• Oversee store inventory procedures.
• Develop new processes to improve customer service.
• Manage daily zoning schedules.
• Open and close the store.
• Lead shift meetings and roundtables.
• Direct a team of 8–10 members.
• Assist with biannual performance reviews.
• Support new hire onboarding and training.
• Foster an inclusive, service-minded culture.

Skills

Retail management

Customer service

Interpersonal skills

Team leadership

Tools

POS system

Job description

Warby Parker is seeking a service-oriented Sales Manager to lead a team of Retail Advisors, driving exceptional glasses-shopping experiences and upholding brand values.

You will own store processes, participate in special projects, and help drive performance while collaborating with store leaders and partners across the business. This full-time role is based in New York, offering a competitive base and variable compensation along with strong benefits.