Retail Sales Manager: Lead, Elevate Customer Experience

Socket.dev; Grand Rapids (MI); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) plan

Employee stock purchase plan

Parental leave

Short-term disability

EAP

Life and AD&D Insurance

Paid holidays

Job summary

Warby Parker is seeking a Sales Manager to lead a team of Retail Advisors in delivering exceptional glasses-shopping experiences. As a Sales Manager, you will help shape store operations, mentor a team, and participate in special projects that drive business results.

You bring 1+ year of retail management experience, outstanding interpersonal skills, and a collaborative, service-focused mindset. This role opens and closes the store, leads shift meetings, and champions outstanding customer

Qualifications

• Retail experience with 1+ year in a management role
• Strong interpersonal and communication skills
• Proven ability to lead a small team and drive results
• Customer-focused mindset and service orientation
• Experience in a fast-paced, people-driven retail environment

Responsibilities

• Communicate brand values to customers
• Own POS troubleshooting and store inventory procedures
• Develop processes to improve customer shopping experiences
• Lead daily shift planning and store opening/closing
• Direct a team of 8–10 and conduct biannual performance reviews
• Assist with onboarding and training of new hires
• Foster an inclusive, service-minded culture

Skills

Retail management

Customer service

Leadership

Communication

Team leadership

Tools

POS system

Job description

Warby Parker is seeking a Sales Manager to lead a team of Retail Advisors in delivering exceptional glasses-shopping experiences. As a Sales Manager, you will help shape store operations, mentor a team, and participate in special projects that drive business results.

You bring 1+ year of retail management experience, outstanding interpersonal skills, and a collaborative, service-focused mindset. This role opens and closes the store, leads shift meetings, and champions outstanding customer