Retail Sales Manager: Lead Exceptional Customer Experiences

Socket.dev; Lancaster (Lancaster County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life and AD&D Insurance

Paid sick leave

Paid holidays

Vacation days

401(k)

Job summary

Warby Parker is seeking a service-oriented Sales Manager to support a team of Retail Advisors in delivering the best glasses-shopping experiences. As a Sales Manager, you will engage with customers, contribute to process improvements, and lead a busy store team through daily operations.

You will train and coach 8–10 teammates, oversee scheduling, open and close the store, and run shift meetings. The role requires retail leadership, a positive, energetic approach, and a commitment to inclusive,

Qualifications

• Retail experience with customer-facing leadership
• Strong interpersonal and communication skills
• Experience managing sales teams in a busy environment
• Entrepreneurial mindset and proactive learner
• Ability to lead and train staff effectively

Responsibilities

• Communicate Warby Parker's values to customers
• Own troubleshooting for the point-of-sale system
• Oversee store inventory procedures
• Develop processes to improve customer experiences
• Manage daily zoning and staffing schedules
• Open and close the store
• Lead shift meetings and roundtables
• Direct a team of 8–10 members
• Assist with biannual performance reviews
• Assist with onboarding and training

Skills

Retail experience

Interpersonal skills

Team leadership

Customer focused

Tools

POS system

Job description

Warby Parker is seeking a service-oriented Sales Manager to support a team of Retail Advisors in delivering the best glasses-shopping experiences. As a Sales Manager, you will engage with customers, contribute to process improvements, and lead a busy store team through daily operations.

You will train and coach 8–10 teammates, oversee scheduling, open and close the store, and run shift meetings. The role requires retail leadership, a positive, energetic approach, and a commitment to inclusive,