Retail Sales Manager: Lead Exceptional Service

Socket.dev; Birmingham (MI); On-site; USD 65,000 - 94,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Paid time off and holidays

401(k) retirement plan

Parental leave

Short-term disability

Free eyewear

Employee Stock Purchase Plan

Employee Assistance Program (EAP)

Job summary

Warby Parker is seeking a Sales Manager to lead a team of Retail Advisors and elevate the customer glasses-shopping experience. You will manage daily operations, POS troubleshooting, inventory, and process improvements while coaching a team to meet targets.

You will bring retail leadership experience, strong interpersonal skills, and an entrepreneurial mindset to drive top performance and create a welcoming store culture. This is a full-time, on-site role with comprehensive benefits.

Qualifications

• 1+ year in a management position within retail.
• Strong interpersonal and leadership skills.
• Experience in a complex, customer-focused retailer.

Responsibilities

• Communicate Warby Parker's values and brand philosophy to customers.
• Own troubleshooting for the point-of-sale system.
• Oversee the store's inventory management procedures.
• Develop new processes to improve customer service and shopping experiences.
• Manage and implement daily zoning schedules.
• Open and close the store.
• Lead meetings at shifts and end-of-day rounds.
• Direct a team of 8–10 team members and model service excellence.
• Assist with biannual performance reviews with Store Leader.
• Assist with onboarding and ongoing training.
• Foster an inclusive, service-minded culture.

Skills

Retail management

Interpersonal skills

Sales management

Entrepreneurial spirit

Team leadership

Customer service

Compliance awareness

Job description

Warby Parker is seeking a Sales Manager to lead a team of Retail Advisors and elevate the customer glasses-shopping experience. You will manage daily operations, POS troubleshooting, inventory, and process improvements while coaching a team to meet targets.

You will bring retail leadership experience, strong interpersonal skills, and an entrepreneurial mindset to drive top performance and create a welcoming store culture. This is a full-time, on-site role with comprehensive benefits.