Retail Sales Manager – Team Leader & Experience Innovator

Warby Parker; Manhasset (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid sick leave

Paid Holidays

Vacation days per year

401(k) Retirement plan

Job summary

Warby Parker is seeking a service-oriented Sales Manager to support a team of Retail Advisors in delivering exceptional glasses-shopping experiences. You will lead operations, mentor staff, and contribute to projects that shape store performance.

This role blends hands-on customer service with process-improvement responsibilities in a fast-paced retail environment. You will oversee a small team, participate in biannual performance reviews, assist with onboarding and training, and foster an

Qualifications

• 1+ year in a management position within retail.
• Exceptional interpersonal skills and customer-focused mindset.
• Experience in sales or store operations at a complex retailer.
• Self-starter with entrepreneurial spirit and initiative.
• Eager to learn and collaborate with a high-energy team.

Responsibilities

• Communicate Warby Parker's values and brand to customers.
• Own troubleshooting for the point-of-sale system and process.
• Oversee store inventory management procedures.
• Develop new processes to improve customer service and shopping experience.
• Manage and implement daily zoning schedules and store opening/closing.
• Lead shift-start and end meetings, plus roundtables as needed.
• Direct a team of 8–10 members and demonstrate top service.

Skills

Retail management

Customer service

Team leadership

Sales-focused

Communication

Job description

Warby Parker is seeking a service-oriented Sales Manager to support a team of Retail Advisors in delivering exceptional glasses-shopping experiences. You will lead operations, mentor staff, and contribute to projects that shape store performance.

This role blends hands-on customer service with process-improvement responsibilities in a fast-paced retail environment. You will oversee a small team, participate in biannual performance reviews, assist with onboarding and training, and foster an