Store Sales Leader: Elevate Customer Experience

The Michael's Companies; Glenview (IL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision

Employee discounts

Tuition assistance

Job summary

The Michaels Companies in Glenview, IL is seeking a Sales Manager to lead a high-performing store team. You will oversee front-end and service operations, coach selling behaviors, and drive KPI performance through customer-focused leadership.

You will provide MOD coverage, ensure POS accuracy, manage in-store programs like Loyalty, BOPIS, and Same Day Delivery, and support Knit & Sew Shop and framing operations while upholding brand standards.

Qualifications

• 3+ years retail leadership experience.
• Ability to lead front-end and service operations.
• Strong coaching and customer experience focus.

Responsibilities

• Assist Store Manager in SOPs and policy compliance.
• Model customer experience and selling behaviors to drive conversion.
• Provide MOD coverage and maintain POS/self-checkout accuracy.
• Oversee in-store programs like Loyalty and special events.
• Support BOPIS and Same Day Delivery execution.

Skills

Retail leadership

Customer service coaching

Operations coordination

POS System

Tools

POS System

Job description

The Michaels Companies in Glenview, IL is seeking a Sales Manager to lead a high-performing store team. You will oversee front-end and service operations, coach selling behaviors, and drive KPI performance through customer-focused leadership.

You will provide MOD coverage, ensure POS accuracy, manage in-store programs like Loyalty, BOPIS, and Same Day Delivery, and support Knit & Sew Shop and framing operations while upholding brand standards.