Store Sales Leader: Elevate Customer Experience

Michaels; Glenview (IL); Sur place; USD 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

401(k) with employer match

Medical, dental, and vision

Employee discounts

Tuition assistance

Résumé du poste

The Michaels Companies in Glenview, IL is seeking a Sales Manager to lead a high-performing store team. You will oversee front-end and service operations, coach selling behaviors, and drive KPI performance through customer-focused leadership.

You will provide MOD coverage, ensure POS accuracy, manage in-store programs like Loyalty, BOPIS, and Same Day Delivery, and support Knit & Sew Shop and framing operations while upholding brand standards.

Qualifications

• 3+ years retail leadership experience.
• Ability to lead front-end and service operations.
• Strong coaching and customer experience focus.

Responsabilités

• Assist Store Manager in SOPs and policy compliance.
• Model customer experience and selling behaviors to drive conversion.
• Provide MOD coverage and maintain POS/self-checkout accuracy.
• Oversee in-store programs like Loyalty and special events.
• Support BOPIS and Same Day Delivery execution.

Connaissances

Retail leadership

Customer service coaching

Operations coordination

POS System

Outils

POS System

Description du poste

The Michaels Companies in Glenview, IL is seeking a Sales Manager to lead a high-performing store team. You will oversee front-end and service operations, coach selling behaviors, and drive KPI performance through customer-focused leadership.

You will provide MOD coverage, ensure POS accuracy, manage in-store programs like Loyalty, BOPIS, and Same Day Delivery, and support Knit & Sew Shop and framing operations while upholding brand standards.