Retail Sales Leader - Customer Experience Champion

Michaels Stores; Machesney Park (IL); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

401(k) match

Medical coverage

Dental coverage

Vision coverage

Telemedicine

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Partner discounts

Job summary

Michaels Stores in Machesney Park, IL is seeking a Sales Manager to lead a high-performing selling culture across the store, drive strong sales results and deliver an engaging customer experience. You will oversee front-end and service operations, POS and Self-Checkout usage, and support omni-channel services including BOPIS and Same Day Delivery.

You will coach team members, ensure SOP adherence, manage events like Knits & Sew Shop activities, and promote loyalty programs while maintaining

Qualifications

• 3+ years retail leadership experience.
• Ability to lead front-end and service operations.
• Experience coaching teams to deliver customer-focused selling behaviors.

Responsibilities

• Lead and champion selling culture to drive conversion and satisfaction.
• Oversee SOP adherence and company programs for compliance.
• Provide MOD coverage and maintain floor leadership and service standards.
• Promote loyalty programs and protection plans to drive retention.
• Drive omni-channel service including BOPIS and Same Day Delivery.
• Coach team members and develop capabilities across departments.

Skills

Retail leadership

Customer service

Staff coaching

Tools

POS systems

Self-Checkout systems

Job description

Michaels Stores in Machesney Park, IL is seeking a Sales Manager to lead a high-performing selling culture across the store, drive strong sales results and deliver an engaging customer experience. You will oversee front-end and service operations, POS and Self-Checkout usage, and support omni-channel services including BOPIS and Same Day Delivery.

You will coach team members, ensure SOP adherence, manage events like Knits & Sew Shop activities, and promote loyalty programs while maintaining