Store Sales Leader: Elevate Customer Experience

Michaels; Cranberry Township (Butler County); On-site; USD 45,000 - 65,000; Full time

Job summary

The Michaels Companies, Inc. in Cranberry Township, PA is seeking a Full Time Retail Sales Manager to lead a high-performing selling culture across the store and drive strong sales results while delivering an engaging customer experience.

You will oversee front-end and service operations, ensure SOPs, customer-focused coaching, and day-to-day execution, with responsibilities spanning POS, loyalty programs, and in-store events. Strong leadership and service orientation are essential.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and Company programs.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Model and coach Customer Experience and ART of Selling behaviors to drive conversion and customer satisfaction.
• Provide Manager-on-Duty coverage and maintain floor leadership, service standards, and operational continuity.
• Ensure accurate and efficient use of POS and Self-Checkout systems and support transactions.
• Oversee balloons, birthday party operations, and other in-store programs and events.
• Promote and enroll customers in the Loyalty Rewards Program to drive retention.
• Champion MCC/Extend services and protect plans offerings.
• Drive sales and omni-channel service in Knit & Sew Shop, including Cut Bar experience.
• Ensure BOPIS and Same Day Delivery execution and stock readiness.
• Support Custom Framing operations and coordination with the frame shop.
• Train, coach, and develop team members through structured onboarding and ongoing skill-building.
• Partner in maintaining Asset Protection practices to reduce shrink.

Skills

Retail leadership

Job description

The Michaels Companies, Inc. in Cranberry Township, PA is seeking a Full Time Retail Sales Manager to lead a high-performing selling culture across the store and drive strong sales results while delivering an engaging customer experience.

You will oversee front-end and service operations, ensure SOPs, customer-focused coaching, and day-to-day execution, with responsibilities spanning POS, loyalty programs, and in-store events. Strong leadership and service orientation are essential.