Store Sales & Customer Experience Leader

The Michael's Companies; Pennsylvania; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical, dental, and vision coverage

Employee discounts

Tuition assistance

Job summary

The Michaels Companies in McMurray, PA, is seeking a full-time Retail Manager focused on sales and customer experience. This role involves leading front-end and service operations while ensuring high performance in sales and customer satisfaction.

Responsibilities include coaching team members, managing store operations, and driving exceptional service standards. Applicants should have over 3 years of retail leadership experience and a passion for customer engagement.

Qualifications

• 3+ years retail leadership experience required.
• Ability to work in a fast-paced environment.
• Experience in coaching and developing team members.

Responsibilities

• Lead and manage adherence to Standard Operating Procedures.
• Model and coach best-in-class customer experience.
• Manage store operations and maintain service standards.
• Driving customer satisfaction and sales results.

Skills

Retail leadership experience

Customer service

Sales performance management

Coaching and development

Job description

The Michaels Companies in McMurray, PA, is seeking a full-time Retail Manager focused on sales and customer experience. This role involves leading front-end and service operations while ensuring high performance in sales and customer satisfaction.

Responsibilities include coaching team members, managing store operations, and driving exceptional service standards. Applicants should have over 3 years of retail leadership experience and a passion for customer engagement.