Retail Sales Manager: Customer Experience Leader

The Michael's Companies; Pittsburgh (Allegheny County); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Employee discounts

Health benefits

Tuition assistance

Paid time off

Job summary

The Michaels Companies in Pittsburgh, PA is seeking a Sales Manager to lead a high-performing selling culture across the store and drive strong sales with a focus on customer experience. You will supervise front-end operations, ensure brand standards, coach teams, and execute daily tasks to meet store KPIs.

Responsibilities include leading SOP adherence, managing POS systems, coaching staff, and driving omni-channel services like BOPIS and delivery, while promoting loyalty programs and

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and company programs.
• Model and coach best-in-class customer experience and selling behaviors.
• Provide Manager-on-Duty coverage and maintain floor leadership and service standards.
• Oversee POS and Self-Checkout systems and customer support.
• Oversee store events, Loyalty Rewards Program enrollment, and protection services.

Job description

The Michaels Companies in Pittsburgh, PA is seeking a Sales Manager to lead a high-performing selling culture across the store and drive strong sales with a focus on customer experience. You will supervise front-end operations, ensure brand standards, coach teams, and execute daily tasks to meet store KPIs.

Responsibilities include leading SOP adherence, managing POS systems, coaching staff, and driving omni-channel services like BOPIS and delivery, while promoting loyalty programs and