Store Sales Leader — Elevate Customer Experience

Michaels of Canada; Columbus (OH); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Tuition assistance

Adoption assistance

Job summary

The Michaels Companies Inc. is seeking a Sales Manager for a store in New Castle, PA. The role leads a high-performing selling culture, drives sales results, and ensures exceptional customer experiences.

You will oversee front-end operations, POS usage, and program adoption, including Loyalty and protection plans, while coaching team members and ensuring SOP compliance. Roles include MOD coverage and strong asset protection practices.

Qualifications

• 3+ years retail leadership experience

Responsibilities

• Lead and champion a high-performing selling culture across the store, driving strong sales results and an engaging customer experience.
• Oversee front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations.
• Provide Manager-on-Duty coverage, maintaining floor leadership and operational continuity.
• Ensure accurate use of POS and Self-Checkout systems and support smooth transactions.
• Promote and enroll customers in the Loyalty Rewards Program to drive retention and repeat visits.
• Drive sales and omni-channel service with BOPIS and Same Day Delivery execution.
• Train and develop team members through onboarding and ongoing skill-building across assigned departments.
• Support asset protection practices to reduce shrink and ensure safe operations.

Job description

The Michaels Companies Inc. is seeking a Sales Manager for a store in New Castle, PA. The role leads a high-performing selling culture, drives sales results, and ensures exceptional customer experiences.

You will oversee front-end operations, POS usage, and program adoption, including Loyalty and protection plans, while coaching team members and ensuring SOP compliance. Roles include MOD coverage and strong asset protection practices.