Store Sales Leader: Elevate Customer Experience

Michaels of Canada; Plantation Acres (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Job summary

The Michaels Companies Inc. is seeking a Sales Manager to lead a high-performing retail team in a busy Florida store. You will drive sales, champion exceptional customer experiences, and ensure adherence to SOPs and brand standards across front-end and service operations.

Responsibilities include coaching staff, managing MOD coverage, optimizing POS use, and overseeing in-store programs, events, and loyalty enrollment to boost retention and omni-channel performance.

Qualifications

• 3+ years retail leadership experience.
• Ability to lead and coach teams to achieve KPIs and standards.
• Experience implementing SOPs and company programs.

Responsibilities

• Lead front-end and service operations to drive sales and customer experience.
• Model and coach selling behaviors and brand standards.
• Provide MOD coverage and ensure operational continuity.
• Ensure accurate use of POS and Self-Checkout systems.
• Oversee store programs, events, and loyalty enrollment.
• Develop team through onboarding and ongoing training.

Skills

Customer Experience

Leadership

Coaching

Sales Strategy

Tools

POS Systems

Self-Checkout Systems

Job description

The Michaels Companies Inc. is seeking a Sales Manager to lead a high-performing retail team in a busy Florida store. You will drive sales, champion exceptional customer experiences, and ensure adherence to SOPs and brand standards across front-end and service operations.

Responsibilities include coaching staff, managing MOD coverage, optimizing POS use, and overseeing in-store programs, events, and loyalty enrollment to boost retention and omni-channel performance.