Retail Sales Manager: Lead Experience & Omnichannel Growth

Michaels Inc.; Town of New Hartford (NY); On-site; USD 23,000 - 31,000; Full time

Job summary

The Michaels Companies, Inc. is seeking a Retail Sales Manager for our New Hartford, NY location. This role leads a high-performing selling culture across the store, driving sales results, and delivering an engaging customer experience.

You will oversee front-end and service operations, ensuring SOPs, brand standards, and operational expectations are met. You will mentor team members, ensure POS accuracy, and drive omni-channel service and in-store events while supporting loyalty programs and

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Assist Store Manager in leading and managing SOPs and company programs to ensure compliance.
• Ensure execution of policies and standards, holding team accountable for store conditions and results.
• Model and coach Customer Experience and ART of Selling behaviors to drive conversion and satisfaction.
• Provide Manager-on-Duty coverage, maintaining floor leadership and operational continuity.
• Ensure accurate use of POS and Self-Checkout systems for smooth transactions.
• Oversee in-store programs and events (Balloons, Birthday parties).
• Promote and enroll customers in Loyalty Rewards Program to drive retention.
• Champion MCC/Extend services (US only) and protection plans.
• Drive sales and omni-channel service in Knit & Sew Shop and Cut Bar experience.
• Support Custom Framing operations and coordinate with frame shop.
• Train and coach team members through onboarding and ongoing development.

Skills

Retail leadership

Job description

The Michaels Companies, Inc. is seeking a Retail Sales Manager for our New Hartford, NY location. This role leads a high-performing selling culture across the store, driving sales results, and delivering an engaging customer experience.

You will oversee front-end and service operations, ensuring SOPs, brand standards, and operational expectations are met. You will mentor team members, ensure POS accuracy, and drive omni-channel service and in-store events while supporting loyalty programs and