Store Sales Leader - Customer Experience & Ops

Michaels of Canada; East Aurora (NY); On-site; USD 23,000 - 31,000; Full time

Benefits offered by this job

401(k) match

Medical insurance

Dental insurance

Vision insurance

Employee discounts

Job summary

Michaels in East Aurora, NY is seeking a Store Sales Manager to lead front-end and service operations, coaching teams to deliver a high-performing selling culture and strong customer experiences across the store.

The role oversees POS, Self-Checkout, BOPIS, and Same Day Delivery, while promoting Loyalty Rewards and MCC/Extend services. You will ensure SOP compliance, asset protection, and daily execution aligned with brand standards.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead front-end and service operations to ensure consistent selling behaviors and customer experience.
• Coach team members to drive sales, KPI targets, and service standards.
• Oversee POS, Self-Checkout, and omni-channel order fulfillment (BOPIS, Same Day Delivery).
• Promote loyalty programs and protection plans; uphold SOPs and policy compliance.

Skills

Retail leadership

Job description

Michaels in East Aurora, NY is seeking a Store Sales Manager to lead front-end and service operations, coaching teams to deliver a high-performing selling culture and strong customer experiences across the store.

The role oversees POS, Self-Checkout, BOPIS, and Same Day Delivery, while promoting Loyalty Rewards and MCC/Extend services. You will ensure SOP compliance, asset protection, and daily execution aligned with brand standards.