Store Sales Leader: Drive Experience & Results

Michaels; Miami (FL); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with employer match

Medical insurance

Employee discounts

Job summary

The Michaels Companies in Miami are seeking a Retail Sales Manager to lead store operations, drive sales performance, and deliver an engaging customer experience. You will oversee front-end operations, coaching teams in selling and service standards to ensure consistency with SOPs and brand guidelines.

Responsibilities include managing MOD coverage, POS accuracy, and in-store events, while driving loyalty enrollment and omni-channel fulfillment.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and model selling behaviors to drive conversion and customer satisfaction.
• Oversee front-end and service operations to ensure SOPs and brand standards are followed.
• Provide MOD coverage, maintain floor leadership and operational continuity.
• Promote loyalty programs and protect ongoing customer engagement across in-store events.
• Drive omni-channel services (BOPIS, Same Day Delivery) and in-store programs like Custom Framing.

Skills

Retail leadership

Tools

POS systems

Job description

The Michaels Companies in Miami are seeking a Retail Sales Manager to lead store operations, drive sales performance, and deliver an engaging customer experience. You will oversee front-end operations, coaching teams in selling and service standards to ensure consistency with SOPs and brand guidelines.

Responsibilities include managing MOD coverage, POS accuracy, and in-store events, while driving loyalty enrollment and omni-channel fulfillment.