Store Sales Leader: Customer Experience & Ops

Michaels; Town of Webster (NY); On-site; USD 23,000 - 31,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Tuition assistance

Adoption assistance

Employee discounts

Job summary

The Michaels Companies Inc. is seeking a Sales Manager for the ROCH-WEBSTER, NY store to lead a high-performing selling culture and ensure outstanding customer experiences.

You will oversee front-end and service operations, coach associates, manage SOP adherence, and drive KPI achievement across sales and service metrics. Key duties include managing POS operations, supporting events like Balloon and Knit & Sew Shop activities, and promoting the Loyalty Rewards Program.

Qualifications

• 3+ years retail leadership experience.
• Ability to lead a high-performing selling culture.
• Strong customer-focused coaching and communication skills.

Responsibilities

• Lead front-end and service operations to ensure brand standards.
• Coach team to improve selling behaviors and customer experience.
• Oversee POS and Self-Checkout system usage for smooth transactions.
• Drive omni-channel execution including BOPIS and Same Day Delivery.
• Promote loyalty programs and cross-sell protection plans.

Skills

Retail leadership

Customer service excellence

Tools

POS systems

Self-Checkout systems

Job description

The Michaels Companies Inc. is seeking a Sales Manager for the ROCH-WEBSTER, NY store to lead a high-performing selling culture and ensure outstanding customer experiences.

You will oversee front-end and service operations, coach associates, manage SOP adherence, and drive KPI achievement across sales and service metrics. Key duties include managing POS operations, supporting events like Balloon and Knit & Sew Shop activities, and promoting the Loyalty Rewards Program.