Retail Sales Manager — Customer Experience & Ops Leader

Michaels of Canada; Town of Webster (NY); On-site; USD 23,000 - 31,000; Full time

Benefits offered by this job

401(k) match

Medical insurance

Dental insurance

Vision insurance

Employee discounts

Job summary

The Michaels Companies Inc. is seeking a Sales Manager at Store ROCH-WEBSTER, NY. You will lead front-end and service operations, coaching the team to deliver a best-in-class customer experience and drive store KPIs.

Responsibilities include SOP adherence, POS system oversight, and omni-channel service, with a focus on protecting assets, managing events, and elevating Customer Experience. Regular nights, weekends and early mornings are required.

Qualifications

• 3+ years retail leadership experience

Responsibilities

• Lead front-end and service operations to ensure consistent selling behaviors and customer experience.
• Drive key sales and service KPIs through coaching and day-to-day execution.
• Provide MOD coverage, maintain floor leadership and business continuity.
• Oversee POS and Self-Checkout systems and enable smooth transactions.
• Drive sales and operational excellence in specialty areas like Knit & Sew Shop and BOPIS/Same Day Delivery.

Skills

Retail leadership

Job description

The Michaels Companies Inc. is seeking a Sales Manager at Store ROCH-WEBSTER, NY. You will lead front-end and service operations, coaching the team to deliver a best-in-class customer experience and drive store KPIs.

Responsibilities include SOP adherence, POS system oversight, and omni-channel service, with a focus on protecting assets, managing events, and elevating Customer Experience. Regular nights, weekends and early mornings are required.