Retail Sales Leader: Customer Experience & Ops

Michaels; Sterling (VA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Tuition assistance

Job summary

The Michaels Companies Inc. in Sterling, VA seeks a Sales Manager to lead a high-performing selling culture store-wide, overseeing front-end and service operations while ensuring brand standards and operational expectations.

You will coach staff to improve conversion, drive omni-channel services such as BOPIS and Same Day Delivery, and manage in-store programs and events. The role emphasizes customer-focused coaching and day-to-day excellence.

Qualifications

• 3+ years retail leadership experience.
• Ability to stand for long periods and lift 25-50 pounds with or without accommodations.
• Strong client service and coaching skills.

Responsibilities

• Lead front-end and service operations to drive selling behaviors and KPI outcomes.
• Provide MOD coverage, maintain floor leadership and service standards.
• Ensure accurate use of POS and Self-Checkout, support transactions.
• Oversee in-store programs like Balloons, Loyalty, MCC/Extend services, Knit & Sew Shop, and BOPIS/SDD.
• Train, coach, and develop team members in assigned departments.
• Protect assets and reduce shrink through vigilance and compliance.

Skills

Retail leadership

Tools

POS systems

Self-Checkout systems

Job description

The Michaels Companies Inc. in Sterling, VA seeks a Sales Manager to lead a high-performing selling culture store-wide, overseeing front-end and service operations while ensuring brand standards and operational expectations.

You will coach staff to improve conversion, drive omni-channel services such as BOPIS and Same Day Delivery, and manage in-store programs and events. The role emphasizes customer-focused coaching and day-to-day excellence.