Retail Sales Leader | Customer Experience Champion

Michaels; Rochester Hills (MI); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Job summary

The Michaels Companies Inc. is seeking a Sales Manager for the Rochester Hills, MI store. The role leads the selling culture, drives customer experience, and oversees front-end operations to ensure brand standards and SOPs are followed.

You will coach the team, manage MOD coverage, and support omni-channel orders and program enrollments. Responsibilities include leveraging POS and Self-Checkout systems, driving loyalty participation, and maintaining store conditions with a focus on safety and

Qualifications

• 3+ years retail leadership experience.
• Ability to coach customer experience and selling behaviors.
• Experience managing front-end operations and POS systems.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Oversee front-end and service operations to ensure brand standards and SOPs are followed.
• Drive KPIs through coaching, customer focus, and day-to-day execution.
• Provide MOD coverage and maintain floor leadership and service standards.
• Promote loyalty programs and protect assets through adherence to procedures.

Skills

Retail leadership

Customer service coaching

POS systems

Store operations

Team training

Tools

POS Systems

Self-Checkout

Job description

The Michaels Companies Inc. is seeking a Sales Manager for the Rochester Hills, MI store. The role leads the selling culture, drives customer experience, and oversees front-end operations to ensure brand standards and SOPs are followed.

You will coach the team, manage MOD coverage, and support omni-channel orders and program enrollments. Responsibilities include leveraging POS and Self-Checkout systems, driving loyalty participation, and maintaining store conditions with a focus on safety and