Store Sales Leader: Customer Experience & Ops

Michaels; Latham (IL); On-site; USD 23,000 - 31,000; Full time

Benefits offered by this job

401(k) match

Employee Assistance Program

Medical coverage

Dental coverage

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discount

Job summary

The Michaels Companies Inc. is seeking a Sales Manager for the Albany-Latham store in NY to lead a high-performing selling culture and customer experience across front-end and service operations.

You will coach and develop the team, drive KPI results, and oversee operations, including POS, Self-Checkout, BOPIS, and local in-store programs. This is a full-time, on-site role with evening/weekend hours and strong benefits.

Qualifications

• 3+ years retail leadership experience.
• Experience enforcing SOPs and company programs.
• Willingness to work nights, weekends and early mornings.

Responsibilities

• Lead store operations and customer experience in a high-performing team.
• Provide Manager-on-Duty coverage and maintain service standards.
• Drive omni-channel fulfillment including BOPIS and Same Day Delivery.
• Coach team members and ensure adherence to policies and shrink controls.
• Promote loyalty programs and protect plan offerings.

Skills

Retail leadership

Customer experience

Store operations

Team coaching

POS systems

Tools

POS systems

Self-Checkout

BOPIS systems

Job description

The Michaels Companies Inc. is seeking a Sales Manager for the Albany-Latham store in NY to lead a high-performing selling culture and customer experience across front-end and service operations.

You will coach and develop the team, drive KPI results, and oversee operations, including POS, Self-Checkout, BOPIS, and local in-store programs. This is a full-time, on-site role with evening/weekend hours and strong benefits.