Store Sales Leader: Customer Experience & Ops

Michaels Stores; Superior (AZ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) match

Medical/dental/vision coverage

Employee discounts

Tuition assistance

Job summary

Michaels Stores is seeking a Sales Manager for the DEN-SUPERIOR, CO location to lead a high-performing selling culture and deliver strong sales results. You will oversee front-end operations, customer experience, and POS execution while coaching the team to meet KPIs.

The role requires 3+ years of retail leadership, a focus on customer service, and the ability to manage loyalty programs and omni-channel services. Evening and weekend shifts are required.

Qualifications

• 3+ years retail leadership experience.
• Strong coaching and customer-service mindset.
• Experience with POS and checkout technologies.

Responsibilities

• Assist Store Manager in leading SOPs and company programs.
• Model customer experience and selling behaviors to drive conversion.
• Provide MOD coverage and maintain floor leadership and service standards.
• Drive omni-channel fulfillment including BOPIS and Same Day Delivery.
• Train and develop team members across assigned departments.
• Promote and enroll customers in Loyalty Rewards Program.

Skills

Retail leadership

Customer service focus

Coaching & development

POS & self-checkout systems

Tools

POS systems

Self-checkout

Job description

Michaels Stores is seeking a Sales Manager for the DEN-SUPERIOR, CO location to lead a high-performing selling culture and deliver strong sales results. You will oversee front-end operations, customer experience, and POS execution while coaching the team to meet KPIs.

The role requires 3+ years of retail leadership, a focus on customer service, and the ability to manage loyalty programs and omni-channel services. Evening and weekend shifts are required.