Retail Sales Leader - Customer Experience & Operations

Michaels; Longmont (CO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

medical

dental

vision coverage

telemedicine services

flexible spending accounts

commuter benefits

tuition assistance

adoption assistance

various voluntary insurance options

employee discounts

partner discount programs

Job summary

The Michaels Companies Inc. in Longmont, CO seeks a Sales Manager to lead a high-performing selling culture, drive strong sales and an engaging customer experience. You will oversee front-end operations, coach teams, and ensure SOP adherence while supporting omni-channel initiatives and store programs.

The role emphasizes leadership, customer focus, and operational excellence in a fast-paced retail environment.

Qualifications

• 3+ years retail leadership experience.
• Ability to lead front-end and service operations.
• Customer-focused coaching and KPI-driven mindset.

Responsibilities

• Lead and champion selling culture, driving sales results and customer experience.
• Provide Manager-on-Duty coverage and ensure SOPs and policies are followed.
• Coach team, support omni-channel services, and oversee store programs.
• Oversee Loyalty Rewards, MCC/Extend services, and Knit & Sew Shop operations.

Skills

Retail leadership

Customer experience coaching

Team coaching

POS systems

Self-Checkout support

Loyalty programs

Tools

POS systems

Self-Checkout systems

Job description

The Michaels Companies Inc. in Longmont, CO seeks a Sales Manager to lead a high-performing selling culture, drive strong sales and an engaging customer experience. You will oversee front-end operations, coach teams, and ensure SOP adherence while supporting omni-channel initiatives and store programs.

The role emphasizes leadership, customer focus, and operational excellence in a fast-paced retail environment.