Store Sales Leader & Customer Experience Champion

Michaels; Greeley (CO); Hybrid; USD 33,000 - 46,000; Full time

Benefits offered by this job

Employee discounts

Health benefits options

401(k) with employer match

Tuition assistance

Job summary

Michaels in Greeley, CO is seeking a Sales Manager to lead a high-performing store team, drive sales results, and deliver an engaging customer experience across front-end and service operations. You will coach staff to uphold brand standards and manage daily store activities to ensure operational excellence.

As part of our leadership team, you will promote loyalty programs, oversee omni-channel initiatives like BOPIS and Same Day Delivery, and maintain a welcoming environment for customers.

Qualifications

• 3+ years of retail leadership experience.
• Strong coaching and development of store team members.
• Customer-focused approach to drive conversions and satisfaction.
• Ability to execute SOPs and brand standards consistently.

Responsibilities

• Assist Store Manager in leading store operations and SOP compliance.
• Oversee front-end, service standards, and customer experience.
• Promote loyalty programs and protection offerings to customers.
• Drive omni-channel initiatives (BOPIS, Same Day Delivery) and event programs.

Skills

Retail leadership

Customer experience

Team coaching

Sales performance

Tools

POS systems

Self-Checkout

Job description

Michaels in Greeley, CO is seeking a Sales Manager to lead a high-performing store team, drive sales results, and deliver an engaging customer experience across front-end and service operations. You will coach staff to uphold brand standards and manage daily store activities to ensure operational excellence.

As part of our leadership team, you will promote loyalty programs, oversee omni-channel initiatives like BOPIS and Same Day Delivery, and maintain a welcoming environment for customers.