Store Sales Leader & Customer Experience Champion

Michaels Stores; Fall River (MA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Telemedicine services

Commuter benefits

Job summary

The Michaels Companies Inc. is seeking a Sales Manager at the Loveland, CO location. This role leads a high-performing selling culture, drives sales, and manages front-end operations with a focus on customer experience and brand standards.

Key responsibilities include coaching, SOP compliance, MOD coverage, and omni-channel service leadership. The role requires 3+ years of retail leadership and willingness to work nights, weekends, and early mornings.

Qualifications

• 3+ years retail leadership experience.
• Ability to coach and develop team members.
• Customer-focused with strong service standards.

Responsibilities

• Lead and manage SOPs and company programs to ensure legal compliance.
• Model customer experience and selling behaviors to drive conversion.
• Provide MOD coverage and uphold store conditions and results.
• Oversee POS and Self-Checkout to ensure smooth transactions.
• Drive omni-channel services like BOPIS and Same Day Delivery.
• Train and develop associates across departments.

Skills

Retail leadership

Coaching

Customer experience

Tools

POS systems

Self-Checkout

Job description

The Michaels Companies Inc. is seeking a Sales Manager at the Loveland, CO location. This role leads a high-performing selling culture, drives sales, and manages front-end operations with a focus on customer experience and brand standards.

Key responsibilities include coaching, SOP compliance, MOD coverage, and omni-channel service leadership. The role requires 3+ years of retail leadership and willingness to work nights, weekends, and early mornings.