Store Sales Leader - Customer Experience & Ops

Michaels; Saint Cloud (MN); On-site; USD 19,000 - 24,000; Full time

Job summary

Michaels in Saint Cloud, MN is seeking a Sales Manager to lead a high-performing selling culture across the store, overseeing front-end and service operations while driving KPI results. You will coach teams through the ART of Selling, manage MOD coverage, and ensure smooth omni-channel service including BOPIS and Same Day Delivery.

You will guide the team in loyalty enrollment, protection plan adoption, and seasonal shop programs, with a focus on safety, training, and asset protection.

Qualifications

• 3+ years retail leadership experience.
• Ability to lead front-end and service operations.
• Customer-focused coaching and development of team members.

Responsibilities

• Assist Store Manager in leading SOPs and company programs.
• Ensure execution of policies, standards, and store conditions.
• Model and coach customer experience and selling behaviors to drive conversions.

Skills

Retail leadership

Customer experience

Team coaching

Tools

POS systems

Job description

Michaels in Saint Cloud, MN is seeking a Sales Manager to lead a high-performing selling culture across the store, overseeing front-end and service operations while driving KPI results. You will coach teams through the ART of Selling, manage MOD coverage, and ensure smooth omni-channel service including BOPIS and Same Day Delivery.

You will guide the team in loyalty enrollment, protection plan adoption, and seasonal shop programs, with a focus on safety, training, and asset protection.