Store Sales Leader: Customer Experience & Ops

Michaels; Newton (MA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Job summary

Michaels in Newton, MA is seeking a Sales Manager who will lead a high-performing team, drive sales, and ensure an engaging customer experience. You will oversee front-end operations, POS systems, and store standards while modeling the ART of selling.

This role requires 3+ years of retail leadership, flexibility to work nights and weekends, and a strong coaching mindset to develop staff. Michaels offers comprehensive benefits and access to employee discounts as part of the team.

Qualifications

• 3+ years retail leadership experience.
• Ability to work nights, weekends and early mornings.

Responsibilities

• Lead and manage SOP adherence and company programs.
• Coach staff to deliver best-in-class customer experience.
• Provide Manager-on-Duty (MOD) coverage and floor leadership.
• Oversee POS and Self-Checkout operations.
• Promote Loyalty Rewards and protection plans.
• Drive omni-channel order fulfillment (BOPIS & Same Day Delivery).

Skills

Retail leadership

Job description

Michaels in Newton, MA is seeking a Sales Manager who will lead a high-performing team, drive sales, and ensure an engaging customer experience. You will oversee front-end operations, POS systems, and store standards while modeling the ART of selling.

This role requires 3+ years of retail leadership, flexibility to work nights and weekends, and a strong coaching mindset to develop staff. Michaels offers comprehensive benefits and access to employee discounts as part of the team.