Retail Sales Leader — Customer Experience & Ops

Michaels; Guilford (CT); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Tuition assistance

Job summary

Michaels Guilford, CT is seeking a Sales Manager to lead a high-performing selling culture and deliver an engaging customer experience. You will oversee front-end and service operations, coach team members, and ensure operational excellence aligned with brand standards.

Required is 3+ years of retail leadership experience, strong customer service skills, and familiarity with POS systems. The role involves nights, weekends, and early mornings in a store environment.

Qualifications

• 3+ years retail leadership experience.
• Strong customer service and coaching skills.
• Experience with POS and Self-Checkout systems.

Responsibilities

• Lead and manage store operations to meet selling standards and KPIs.
• Coach team on customer-focused selling behaviors and brand standards.
• Ensure efficient day-to-day execution including POS, self-checkout, and service standards.
• Oversee store programs (BOPIS, Same Day Delivery) and loyalty enrollment.
• Provide MOD coverage and maintain floor leadership during shifts.

Skills

Retail leadership

Customer experience

Team coaching

Tools

POS systems

Job description

Michaels Guilford, CT is seeking a Sales Manager to lead a high-performing selling culture and deliver an engaging customer experience. You will oversee front-end and service operations, coach team members, and ensure operational excellence aligned with brand standards.

Required is 3+ years of retail leadership experience, strong customer service skills, and familiarity with POS systems. The role involves nights, weekends, and early mornings in a store environment.