Retail Sales Leader—Customer Experience Driver

Michaels Stores; Cambridge (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Benefits package

Job summary

Michaels in Cambridge, MA seeks a Sales Manager to lead a high-performing selling culture across the store, driving sales results and an engaging customer experience. You will oversee front-end and service operations, coach teammates, and ensure SOPs, brand standards, and operational expectations are met.

The role requires 3+ years of retail leadership and flexibility to work nights/weekends. Join Michaels to support omni-channel services, loyalty enrollment, and protective service offerings,

Qualifications

• 3+ years retail leadership experience.
• Strong customer-focus and selling skills.
• Experience leading front-end and service operations.

Responsibilities

• Lead selling culture and achieve KPIs.
• Coach team on customer experience and selling behaviors.
• Provide Manager-on-Duty coverage and floor leadership.
• Oversee POS systems and self-checkout usage.

Skills

Retail leadership

Store operations

Job description

Michaels in Cambridge, MA seeks a Sales Manager to lead a high-performing selling culture across the store, driving sales results and an engaging customer experience. You will oversee front-end and service operations, coach teammates, and ensure SOPs, brand standards, and operational expectations are met.

The role requires 3+ years of retail leadership and flexibility to work nights/weekends. Join Michaels to support omni-channel services, loyalty enrollment, and protective service offerings,