Store Sales Leader: Customer Experience & Ops

Michaels Stores; Amherst (NH); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

401(k) match

Medical coverage

Dental coverage

Vision coverage

Employee discounts

Job summary

Michaels Stores in Amherst, NH is seeking a Sales Manager to lead a high-performing team and deliver a superior customer experience across front-end and service operations. You will coach staff, ensure SOP compliance, and drive KPI results daily in a fast-paced retail environment.

As MOD, you will manage floor leadership, POS usage, and key in-store programs while promoting loyalty enrollment and seamless omni-channel service. This role emphasizes results, coaching, and operational excellence.

Qualifications

• 3+ years retail leadership experience.
• Strong communication and coaching skills.
• Experience overseeing front-end or service operations preferred.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Coach team to achieve sales and service KPIs.
• Oversee SOPs, store policies, and operational standards.

Skills

Retail leadership

Job description

Michaels Stores in Amherst, NH is seeking a Sales Manager to lead a high-performing team and deliver a superior customer experience across front-end and service operations. You will coach staff, ensure SOP compliance, and drive KPI results daily in a fast-paced retail environment.

As MOD, you will manage floor leadership, POS usage, and key in-store programs while promoting loyalty enrollment and seamless omni-channel service. This role emphasizes results, coaching, and operational excellence.