Store Sales Leader: Customer Experience & Ops

Michaels; Middletown (RI); Presencial; USD 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee discounts

Partner discount programs

401(k) with employer match

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Descripción de la vacante

The Michaels Companies Inc. in Middletown, RI is seeking a Sales Manager to lead a high-performing store team, drive sales results, and deliver an engaging customer experience.

You will oversee front-end operations, ensure brand standards, and coach associates toward exceptional service and daily operational excellence. As a MOD and loss-prevention-minded leader, you will promote loyalty programs, manage events like balloons and framing services, and coordinate omni-channel initiatives including

Formación

• 3+ years retail leadership experience.
• Ability to coach and develop team members.
• Experience with POS and self-checkout systems.

Responsabilidades

• Lead store operations and front-end execution to meet KPIs.
• Coach team on Customer Experience and selling behaviors.
• Provide MOD coverage and ensure operational continuity.

Conocimientos

Retail leadership

Customer service

Team coaching

Herramientas

POS systems

Descripción del empleo

The Michaels Companies Inc. in Middletown, RI is seeking a Sales Manager to lead a high-performing store team, drive sales results, and deliver an engaging customer experience.

You will oversee front-end operations, ensure brand standards, and coach associates toward exceptional service and daily operational excellence. As a MOD and loss-prevention-minded leader, you will promote loyalty programs, manage events like balloons and framing services, and coordinate omni-channel initiatives including