Retail Sales Leader – Customer Experience & Growth

Michaels; Pennsylvania; Vor Ort; USD 52.000 - 65.000; Vollzeit

Benefits dieser Stelle

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Tuition assistance

Commuter benefits

Zusammenfassung

Michaels in the United States is seeking a Sales Manager to lead a high-performing store team, elevate the customer experience, and drive sales results across front-end and service operations. You will coach associates, model selling behaviors, oversee programs such as loyalty, BOPIS, and special events, and ensure compliant execution of SOPs and brand standards in a fast-paced retail environment.

This role requires at least 3 years of retail leadership, the ability to stand for long periods,

Qualifikationen

• 3+ years retail leadership experience.
• Ability to lead front-end and service operations.
• Strong coaching and customer-focused leadership.

Aufgaben

• Lead and coach store team to meet selling behaviors and brand standards.
• Oversee front-end operations and POS/self-checkout for smooth transactions.
• Drive sales KPIs and customer satisfaction through staff development.
• Coordinate store programs (balloons, loyalty, protection plans, knit & sew shop, BOPIS, same-day delivery, custom framing).
• Ensure SOPs and company policies are followed.

Kenntnisse

Retail leadership

Customer experience coaching

Team leadership

Store operations

Tools

POS systems

Jobbeschreibung

Michaels in the United States is seeking a Sales Manager to lead a high-performing store team, elevate the customer experience, and drive sales results across front-end and service operations. You will coach associates, model selling behaviors, oversee programs such as loyalty, BOPIS, and special events, and ensure compliant execution of SOPs and brand standards in a fast-paced retail environment.

This role requires at least 3 years of retail leadership, the ability to stand for long periods,