Retail Sales Manager - Customer Experience Leader

Michaels; Woodside (CA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

Benefits package

Job summary

Michaels in Queens-Woodside, NY is seeking a Sales Manager to lead front-end and service operations, champion selling culture, and drive KPI results. You will coach team members, oversee POS usage, and ensure adherence to SOPs and brand standards.

The role requires 3+ years of retail leadership, ability to work nights and weekends, and a focus on customer experience, loyalty programs, and omni-channel service, including BOPIS and delivery.

Qualifications

• 3+ years retail leadership experience.
• Ability to lead front-end and service operations with SOP adherence.
• Strong customer focus and coaching capabilities.

Responsibilities

• Lead and manage front-end and service operations to ensure selling standards.
• Coach team on Customer Experience and ART of Selling behaviors.
• Provide MOD coverage and maintain floor leadership and service standards.
• Ensure accurate use of POS and Self-Checkout systems for smooth transactions.
• Oversee promotions like Loyalty Rewards Program and Protection plans.
• Drive omni-channel service including BOPIS and Same Day Delivery.
• Train and develop team members across departments.

Skills

Retail leadership

Customer service

Coaching

Tools

POS systems

Self-Checkout systems

BOPIS

Job description

Michaels in Queens-Woodside, NY is seeking a Sales Manager to lead front-end and service operations, champion selling culture, and drive KPI results. You will coach team members, oversee POS usage, and ensure adherence to SOPs and brand standards.

The role requires 3+ years of retail leadership, ability to work nights and weekends, and a focus on customer experience, loyalty programs, and omni-channel service, including BOPIS and delivery.