Store Sales Leader - Customer Experience & Ops

The Michael's Companies; California, Northern (MO, KY); Hybrid; USD 26,000 - 33,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, vision insurance

Job summary

The Michaels Companies’ LA Studio City store is seeking a Sales Manager to lead a high-performing selling culture, drive sales and deliver an engaging customer experience. You will oversee front-end operations, coach the team, and ensure POS/self-checkout efficiency and omni-channel order fulfillment.

Role requires strong leadership in a fast-paced retail environment, with focus on standards, customer satisfaction, and program adherence. Eligible for benefits and team discounts.

Qualifications

• 3+ years retail leadership experience.
• Strong customer-focused coaching and crew development.
• Experience leading store operations and adherence to SOPs.

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and Company programs.
• Model and coach Customer Experience and selling behaviors to drive conversion.
• Provide Manager-on-Duty coverage and maintain floor leadership and service standards.

Skills

Retail leadership

Customer focus

Coaching

POS proficiency

Tools

POS systems

Job description

The Michaels Companies’ LA Studio City store is seeking a Sales Manager to lead a high-performing selling culture, drive sales and deliver an engaging customer experience. You will oversee front-end operations, coach the team, and ensure POS/self-checkout efficiency and omni-channel order fulfillment.

Role requires strong leadership in a fast-paced retail environment, with focus on standards, customer satisfaction, and program adherence. Eligible for benefits and team discounts.