Store Sales Leader: Customer Experience & Ops

Michaels Stores; Burbank (CA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, vision coverage

Tuition assistance

Job summary

Michaels Stores is seeking a Sales Manager for our LA-Burbank store to lead selling culture, drive sales KPIs, and coach teams in customer-first service. You will manage front-end and operations, ensure policy execution, and deliver a seamless omnichannel experience.

Responsibilities include coaching, supervising POS usage, and overseeing events like balloons and programming, with flexible hours, including nights and weekends.

Qualifications

• 3+ years retail leadership experience.
• Proven ability to coach and develop teams.
• Experience with POS and customer service excellence.

Responsibilities

• Lead and execute SOPs and company programs.
• Drive customer experience and selling behaviors.
• Oversee front-end operations and service standards.
• Provide MOD coverage and store leadership.
• Uphold asset protection and safety practices.
• Promote loyalty programs and omni-channel services.

Skills

Retail leadership

Customer service coaching

Store operations

Merchandising

Education

High school diploma or equivalent

Tools

POS systems

Self-checkout technology

Inventory software

Job description

Michaels Stores is seeking a Sales Manager for our LA-Burbank store to lead selling culture, drive sales KPIs, and coach teams in customer-first service. You will manage front-end and operations, ensure policy execution, and deliver a seamless omnichannel experience.

Responsibilities include coaching, supervising POS usage, and overseeing events like balloons and programming, with flexible hours, including nights and weekends.