Store Sales Leader – Customer Experience & Ops

The Michael's Companies; Brea (CA); On-site; USD 24,000 - 32,000; Full time

Job summary

The Michaels Companies' LA-Brea store is seeking a Retail Sales Manager to lead a high-performing team, drive sales, and deliver an engaging customer experience across front-end, service, and operations.

You will coach staff, model selling behaviors, manage POS and checkout flows, and oversee in-store programs such as loyalty, events, and the BOPIS/Same Day Delivery processes. This role demands leadership, reliability, and a focus on results.

Qualifications

• 3+ years retail leadership experience.
• Ability to stand for long periods and lift up to 50 pounds.
• Strong coaching and communication skills.

Responsibilities

• Lead and mentor store team to deliver strong selling and customer service.
• Ensure SOPs, policy compliance, and brand standards.
• Oversee POS, Self-Checkout, and omni-channel order fulfillment.

Skills

Retail leadership

Customer service

Team coaching

Job description

The Michaels Companies' LA-Brea store is seeking a Retail Sales Manager to lead a high-performing team, drive sales, and deliver an engaging customer experience across front-end, service, and operations.

You will coach staff, model selling behaviors, manage POS and checkout flows, and oversee in-store programs such as loyalty, events, and the BOPIS/Same Day Delivery processes. This role demands leadership, reliability, and a focus on results.